U.S. HOTELS HAVE reported a higher spa revenue than room revenue and total operating revenue, according to CBRE Trends in the Hotel Spa Industry. It is the second time spa revenues surpassed all other revenues since CBRE started publishing the report.
During 2018, 159 hotels in the survey sample achieved a 3.7 percent RevPAR growth, which led to a 3.8 percent rise in total operating revenue. Concurrently, spa department revenue increased by 4.8 percent.
In 2018, hotels with fewer than 200 rooms posted the highest increase in revenue at 13.3 percent, as well as the highest increase in profits at 12.5 percent. As in the previous years, despite rising labor expenses, decreases in other department operating expenses along with revenue increases led to profit gains for all hotel spas.
Under the size category, hotels between 200 and 700 rooms experienced the smallest increase of spa department revenue, 3 percent, while hotels with more than 700 rooms increased spa revenue by 3.6 percent.
“While the culture shift towards health-consciousness and environmentalism provides hotels spas opportunities to capture more revenue through creative initiatives, rising labor costs have put upward pressure on operating expenses,” VanStekelenburg and Finkelstein said. “Hotel spas will be successful through the adoptions of cost-reducing initiatives, cross-training, and customer-centric offerings.”
The recent HVS 2019 performance report also found spas as the major contributors for U.S. upper-upscale and luxury hotels.