The award recognizes the company’s hotels scoring in the top 20 per cent of more than 2,100 North American properties in quality assurance scores. They must also meet the company’s requirements for design and high customer service scores to qualify for the award.
“For the staff, it’s phenomenal. We have a core group of staff, and then we have seasonal employees and we all assimilate together to turn out a really good product. All of our staff whether they’re full time or part-time are all required to follow the Best Western service standards – we have 63 people over seven days a week who are buying in.”
Currently, the hotel has 66 rooms, but Browning said they are looking at expanding in the future. The hotel is going through the expansion process with the company which would increase its capacity to 90 rooms overall.
Additionally, the hotel is getting ready to open the Westerly Wellness Centre. The centre is set to offer services for the hotel, Riverside Senior Living as well as the public. It will host a variety of activities including a movement studio, three consultation rooms for practitioners such as a physiotherapist and naturopath, a hair and nail salon and a yoga/multipurpose studio.
“Next week our seniors will be able to start using (the space), and we’ll soon be able to broaden our offerings.”
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